Dec 31, 2008

Yes, all marketers are liars


Well, at least some of them are. And I had to be suspicious of one advertiser I came across online the other day. First I saw these two ads on a website I was visiting:



The ads invited me to click on the ad to read someone's story about how they were able to lose weight so quickly. But what caught my eye first was that neither of the two ads matched. Even more curious was that ABC would allow their logo to appear right alongside the logos of competitors CNN and CBS News. Unlikely that a major media company would do that. So I clicked through to see what I would find.

The ads took me to a blog written by a woman named Tanya, who says she is setting up the blog to document her 10-week weight loss effort. Strange, isn't it, that a woman would buy ads to direct people to read her blog?

There was even more strangeness. There is only one blog post, dated December 3rd, meaning that Tanya would have made her first post at the start of her weight loss campaign, then gone in regularly and edited that original post by adding her latest update, as well as changing the date. That's not likely either. A blogger would just create a new post each day or week throughout their weight loss efforts. Also, there are no links to her other blogs she supposedly maintains, no pictures of family, and some details about her intimacy with her husband that a lot of people wouldn't float into cyberspace.

It got more and more blatant the deeper into the content I went. There were two links towards the bottom, one linking to a site selling acai powder, the other selling a colon cleaning antioxidant.

So far this site is looking like some marketer's poorly conceived attempt to jump into social media to pitch their product. That was confirmed when I went to the comments, all of which were posted between November 13 and November 21. But wait, she didn't even finish her weight loss campaign until December 3rd? So I tried to make a comment, but to do had to enter my email address (my fake one I use for these things, I'll wait to see if they send me anything). But after submitting my comment, it didn't appear!

The last thing I did was checked into who owned the domain name. A search on WHOIS showed it had been registered using a privacy service called Moniker. Whenever you register a website, your name, phone number, even address shows up on the WHOIS directory, meaning anyone can type in a URL you own and see your information. These privacy services cover that information so that it isn't so easily available. It also means marketers can use it to cover themselves so that a phony blog isn't so easily traced back to them. Then I checked the domain ownership of the two websites for the acai and antioxidant the blog linked to. Surprise! They too were covered through Moniker. What a coincidence!

I had to ask myself why they went through so much trouble to cover what it was so obvious they were trying to do. Many marketers have ventured into the world of social media, and most of them fail at it. At the same time, people are becoming increasingly frustrated with marketers who thrust themselves into social media world where many don't think they belong. These types of half-brained campaigns don't help any of that.

Why not be transparent? If you truly have a great product and story to tell, why not tell it? Why do you have to hide behind the alias of Tanya who doesn't even exist? Why not set up a website that touts your product, but provides context, authenticity, and support? Set up a campaign and call it the 10 Week Challenge. Give users and potential users of your product a chance to interact with each other, talk about their successes and failures and the role your product has played in their weight loss efforts, to build an online community and support group. Become the facilitator of something major happening within their lives and in their networking and interactions with each other.

Transparency and authenticity will become increasingly important across the board in 2009. Changing demographic and psychographic groups are calling for it, and corporate America is forced to now take strides to restore consumer trust in the wake of the economic collapse. Be open and honest about who and what you are, and where you are heading. Consumers will respect that. They crave that. Hiding behind fake websites and bloggers only leads people to think you really don't have much of a story to tell in the first place.

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